A Kansas-headquartered CPA and business advisory firm recently earned top honors for its customer service.
ClearlyRated awarded Adams Brown its 2024 Best of Accounting award based on client input.
The survey conducted by ClearlyRated found that 76.2% of respondents gave a rating of 9 or 10 out of 10, when asked how likely they were to refer Adams Brown to a friend or colleague. To top it off, Adams Brown received a Net Promoter Score (NPS) of 67% which is way above the industry average of 39%.
“Our high satisfaction scores reflect our genuine care for our client,” said Brian Staats, Managing Partner at Adams Brown. “Every time we survey our clients, we learn something new, opening doors to innovation and fresh thinking. We are committed to going above and beyond for our clients and meeting the high standards we set for our services.”
Staats said the survey will help Adams Brown make the necessary changes and set new goals to enhance the client experience.
“These firms have demonstrated a remarkable commitment to delivering amazing experiences, despite another year of upheaval and macroeconomic uncertainty, “said ClearlyRated’s CEO and Founder, Eric Gregg. “Hats off to these service leaders – it’s truly an honor to recognize and celebrate their achievements.”
With fifteen locations in Kansas and Arkansas, Adams Brown has more than 300 employees and serves more than 16,000 clients.
For further information on Adams Brown CPA and client reviews, visit
2023 Best Accounting Client Satisfaction | Little Rock CPA Firm (adamsbrowncpa.com)
